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rethymno-hotel

rethymno-hotel
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Terms and Conditions

 

We try to do all that is possible to make your stay with us relaxed, enjoyable and without problems. As part of this we kindly ask you to note our Terms & Conditions, an important part of your stay with us.

 

When you come to a decision to confirm a reservation with us, you acknowledge and agree to have read, understood and agreed to the terms and conditions stated here and to our privacy policy. The following terms and conditions apply to all reservations whether made online at http://www.rethymno-hotel.com, or made by email, telephone, fax, or in person.

 

For reservations made through another internet booking-engine, or another corporate agent, please refer to individual contracted terms and conditions.

 

Our Service

 

We own a property for letting rooms, the details of which can be found at the bottom of this page.

 

Our company runs under the license of the Greek National Tourism Organisation (G.N.T.O) and is governed by the applicable Greek laws.

 

Rates

 

Our prices are per room per night, including VAT and all other taxes.

 

Arrival and Departure

 

The room will be available for you the latest at 2pm on your arrival day. If you have an earlier arrival, if the room is free and cleaned you can check in immediately. If the room is not ready you can store your luggage with us. For checking in, we are obliged by law to ask for a an official photo identification of you (passport or identity card).

 

Check out is the latest until 12pm. You can leave your luggage with us, if you want to stay some more in the town, but you have to empty the room at that time, so that the room can be available for the next guest who might be waiting. For reserving the room after 12pm until 18.00 you will be charged an extra 50% on the daily room rate. After 18.00 a full room rate has to be paid.

 

Cancellation

 

Please check our accommodation details thoroughly and read this cancellation policy carefully before making your reservation.

 

If, because of limited availability, we have asked from you your credit card information as security, or if you have paid a deposit or full prepayment, the following cancellation policy will apply:

 

  • If you cancel your confirmed reservation 7 days prior the date of your arrival (2pm), there will be no charge at all.
  • If you cancel your confirmed reservation from 7 days until 1 day before your arrival, you will be charged at a cost equivalent to the price of the first night, except for reservations for stay during the month of August, where the first night will be charged plus 25% of the cost of the rest of the nights of your reservation.
  • If you cancel your confirmed reservation within 24 hours before your arrival, or if you do not cancel at all, you will be charged at a cost equivalent to the price of the first night, except for reservations for stay during the month of August, where the first night will be charged plus 50% of the cost of the rest of the nights of your reservation.

 

When we reserve for you, we receive the obligation to keep the room only for you and we cannot offer anymore availability for this room. If for any reason your plans change and you do not let us know in time, it is possible that we will not be able to sell the room we have reserved for you, since most people book in advance nowadays. We are a small business, with a few rooms and your cancellation could cause us economic loss. This is the reason why we have to reserve the right to charge you with the above cancellation fees. Please, if you can, let us know in time, if your plans change. We are always willing to show understanding and we don't like to be unfair.

 

Pets

 

We accept pets but not in all of our rooms. Please ask us before reserving.
The owners will remain responsible to ensure that their pets will not cause any disturbance to other customers.

 

Security

 

When reserving with us, you agree that you will not leave children and/or pets unattended in any room or public area of the hotel at any times.

 

We have a safe for storing your valuable belongings such as cash, credit cards, jewelry, medication, travel documents, identity card/passport, computers, cameras, videocameras. We do not accept responsibility for loss or theft of personal belongings which you have chosen to be left under your responsibility and care at all times.

 

Rent Rooms “The Sea-Front”
Arkadiou 159 - Eleftheriou Venizelou 45
Rethymno 74100
Greece
Tel.: 0030 28310 24533, 0030 28311 02037
Fax: 0030 28310 24533
e-mail: seafront@rethymno-hotel.com

 

Rent Rooms “The Sea-Front”
10 November 2010

 

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